To merge support portal tickets, navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect you to this page. If already logged in, you can access the dashboard via the website footer.
Navigate to the Support Portal Submissions on the Admin Dashboard quick access shortcut or via Support Portal ➟ Dashboard via the side panel.
All open and new submissions will appear here.
You can also view closed tickets and search through open tickets here.
Open a ticket you are interested in merging by clicking anywhere on the row of the submission. The ticket will open up in a new window.
From this new window, merge the ticket by selecting the Merge Tickets option from the drop down.
This will open a pop-up with all of the users tickets. Select the ticket/s that you want to merge with your current ticket and press the Merge button.
Confirm the merge.
The tickets will merge.
